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SHIPPING, RETURNS & FAQs
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Delivery within Australia is free $79+ or a $9.95 flat fee if your order is less than $79. Express upgrade $9.95.
Delivery to NZ is free $99+or $14.95 if your order is less than $99.
We ship worldwide for $19.95.
Any customs fees are the responsibility of the buyer.
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We know your girl will want to rock her Lava Tribe gear ASAP. Once we receive your order, we will dispatch send it from our warehouse within 24 hours (that’s on business days).
NSW AUSTRALIA DELIVERIES:
Metro - up to 2 business days.
Regional - up to 5 business days.
OTHER AUSTRALIAN STATES:
Metro - up to 3-6 business days.
Country - up to 8 business days.
NEW ZEALAND:
7 - 12 business days.
SINGAPORE:
Up to 14 days.
EVERYWHERE ELSE:
Up to 21 business days.
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You sure can - look up where it's at is that's half the fun!
When your order has left our warehouse, you’ll receive an email with a link that takes you to the tracking site (either Sendle or Australia Post). -
Yes, 100%!
Shipping to New Zealand is a free over $99. To all other countries it's a flat $19.95.
Truth be told, we do a little happy dance every time we get an order from another country 🥳
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We would love to meet you but Lava Tribe sold is online only (except for the occasional pop up shop). Don’t worry though, we deliver super quick and it’s FREE Australia-wide over $79!
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No worries. We’ll refund or exchange if your Lava Tribe Girls Activewear doesn’t knock your socks off or fit like it should. There are a few conditions, but not many:
CLOTHING MUST BE:
In original condition unworn and unwashed, and returned within 30 days.
We can’t refund or exchange any clothes that don’t meet the above criteria because we can’t resell them.
Exchange postage is $7.95 for Australian and $14.95 for international customers, which covers a portion of both the postage back to us and the postage of the new item to you.
If you would like to lodge an exchange, click here to begin the process and follow the below steps:
Write 'Exchange' in the email header.State your order number along with the reason for your return or details of your required exchange.Package items back up in mailer (or pack into another if you no longer have the original).
Once we receive your details, we will send you a link to payment and a postage paid return slip to accompany your order once paid. Then you just pop it into any Australia Post box and you're done!
For a refund, please email us to let us know what you are returning along with your reason. Once you've lodged your return, please send your order to: PO Box 6374 Kincumber NSW, Australia 2251. We refund using the same card or account you paid for the clothing with originally. If you purchased the gear with a gift card, you will be refunded back onto the gift card.
Returns/exchanges are processed within 5 days of receiving them.
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Well, firstly, we’d ask you to accept a thousand apologies! If you do encounter a fault with your Lava Tribe activewear (which you’ll be glad to know very rarely happens!) please send it back to us. We’ll assess the condition of the clothing and offer an exchange or credit note, or a full refund.
To get the ball rolling, please email us at heythere@lavatribe.com.au to give us a detailed description of the problem, along with a photo or two to show us what’s up.
Please also let us know your full name and order number, and make sure your subject line says ‘FAULT REPORT’ so we can make it a top priority. We’ll take a look and get back to you within 48 hours.
SHIPPING & DELIVERY
RETURNS
GENERAL
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Our activewear crop tops, shorts, leggings and tops are all designed to move her however she likes to work up her sweat. Lava Tribe Girls Activewear is worn by runners, gymnasts, boxers, dancers, hockey players, skaters (roller, board and ice), tennis players, soccer stars, BMX bandits, cross-fitters and many sporty sisters who enjoy the wealth of fun activities that lie in between.
Lava Tribe Girls Activewear is designed for workouts but also for weekends. She can match our tanks with a pair of denim shorts or rock her crop and bottoms set with her Air Force 1’s for a cute athleisure vibe. Our tracksuits are also ideal for pre and post training… or lounging in style.
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No one has time for delicate cycles or hand washing, so you’ll be glad to know there’s none of that to be found here. We’re parents too and we know first-hand how that washing pile can, when, pile up! Our activewear is easy care machine wash (30°) and our colours are pre-washed to check for colour bleeding. While it’s recommended that you wash our gear with like colours, they won’t cause extra slavery in the laundry.
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Yes! Our main factory is located in China’s Fujian Province. They are a participant of amfori BSCI (Business Social Compliance Initiative), ensures members have a clear and consistent approach that highlights best practices and monitors the social performance of their supply chain.
We also regularly visit and inspect our supplier factories to oversee the production process (when we’re not locked in by pandemics).
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Yep, it is! Just make sure you rinse your activewear soon after leaving the water – whether it’s salt or chlorine.
Be aware though, that prolonged exposure to chlorine can have a dulling effect on colours but they’re designed to be suitable for sport and swim.
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HOW DOES IT WORK?
Get what you want now and pay for it over 4 equal fortnightly payments. There’s no interest or fees and get your items delivered now!
Pay in four instalmentsGet your items nowNothing extra to pay
AM I ELIGIBLE TO USE AFTERPAY?
Here's a checklist:
Do have an Australian debit or credit card?Are you over 18 years of age?Do you live in Australia?
If so, you're good to go!
HOW DO I USE AFTERPAY?
Follow the four easy steps below to use shop now, pay later with Afterpay:
Add your items to your bag and checkout as normalIn checkout select Afterpay as your payment methodEnter your details with Afterpay and you’re done!Your payment schedule will be emailed to you
WHAT ELSE DO I NEED TO KNOW?
A few extra things to note:
The funds for the first payment will need to be available at the time of checkout. If you are a new Afterpay customer, the first payment will be made at the time of purchase, with payments over the next 6 weeks. Once you have been an Afterpay customer for at least 6 weeks for all orders under $500, your first payment is made in 14 days, with final payment in 8 weeks.
Your payment schedule will be emailed to you.If you wish to return your items you can choose an exchange, or the payment plan can be cancelled.If you fail to make payment, you will be charged a late payment fee of $10 with a further $7 fee added 7 days later if the payment is still unpaid.
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Provide the answer to the question here.
AFTERPAY
DO YOU HAVE A QUESTION WE HAVEN’T COVERED?
Email us at heythere@lavatribe.com.au and we’ll answer you ASAP (no more than 24 working hours).