FREE SHIPPING AUSTRALIA-WIDE

FAQs

ORDERING

CAN I PICK UP MY ORDER UP?

We would love to meet you but Lava Tribe is online only. Don’t worry though, our shipping doesn’t take long… and it’s FREE Australia-wide!

WHAT IF I CHANGE MY MIND OR IT DOESN’T FIT ME?

All good, we’ll refund, exchange or give you a credit note if your Lava Tribe activewear doesn’t knock your socks off or fit like it should. There are a few conditions, but not many:

CLOTHING MUST BE:

  • in original condition
  • unworn and unwashed
  • have all their labels and tags still attached, and
  • returned within 30 days.

We can’t refund, exchange or offer a credit note for any clothes that don’t meet the above criteria because we can’t resell them.

Please send your return back to us with a pre-paid and self-addressed postage bag if we are sending you a replacement.

We refund using the same card or account you paid for the clothing with originally. If you purchased the gear with a gift card, you will be refunded back onto the gift card.

Returns/exchanges are processed within 5 days of receiving it.

Please send to the following address:

LAVA TRIBE

PO Box 6374
Kincumber
NSW Australia 2251

WHAT DO I DO IF MY SOMETHING IS FAULTY?

Well, firstly, we’d ask you to accept a thousand apologies! If you do encounter a fault with your Lava Tribe activewear  (which you’ll be glad to know very rarely happens!) please send it back to us. We’ll assess the condition of the clothing and offer an exchange or credit note, or a full refund.

To get the ball rolling, please email us at heythere@lavatribe.com.au to give us a detailed description of the problem, along with a photo or two to show us what’s up.

Please also let us know your full name and order number, and make sure your subject line says ‘FAULT REPORT’ so we can make it a top priority. We’ll take a look and get back to you within 48 hours.

SHIPPING

HOW LONG WILL MY ORDER TAKE TO GET TO ME?

We know your girl will want to rock her Lava Tribe gear ASAP. Once we receive your order, we will despatch send it from our warehouse within 48 hours (that’s on business days). Check out the chart below to find out how long our courier will take to get to you after that.

CAN I TRACK MY ORDER?

You sure can! When your order has left our warehouse, you’ll receive an email with a link that takes you to the tracking site.

DO YOU SHIP INTERNATIONALLY?

We will, but at the moment our courier service only operates in Australia. However, if you’ve fallen in total love with some Lava Tribe activewear and you live overseas, you can email us at heythere@lavatribe.com.au and we’ll do our best to organise something for you.

AUSTRALIA
FREE SHIPPING 2 – 5 DAY
EXPRESS SHIPPING 1 – 2 DAYS


CAN I TRACK MY ORDER?

You sure can! When your order has left our warehouse, you’ll receive an email with a link that takes you to the tracking site.

DO YOU SHIP INTERNATIONALLY?

We will, but at the moment our courier service only operates in Australia. However, if you’ve fallen in total love with some Lava Tribe activewear and you live overseas, you can email us at heythere@lavatribe.com.au and we’ll do our best to organise something for you.

AFTERPAY

HOW DOES IT WORK?

Get what you want now and pay for it over 4 equal fortnightly payments. There’s no interest or fees and get your items delivered now!

  • Pay in four instalments
  • Get your items now
  • Nothing extra to pay

AM I ELIGIBLE TO USE AFTERPAY?

Here’s a checklist:

  • Do have an Australian debit or credit card?
  • Are you over 18 years of age?
  • Do you live in Australia?

If so, you’re good to go!

HOW DO I USE AFTERPAY?

  • Add your items to your bag and checkout as normal
  • In checkout select Afterpay as your payment method
  • Enter your details with Afterpay and you’re done!
  • Your payment schedule will be emailed to you

WHAT ELSE DO I NEED TO KNOW?

  • The funds for the first payment will need to be available at the time of checkout. If you are a new Afterpay customer, the first payment will be made at the time of purchase, with payments over the next 6 weeks. Once you have been an Afterpay customer for at least 6 weeks for all orders under $500, your first payment is made in 14 days, with final payment in 8 weeks.
  • Your payment schedule will be emailed to you.
  • If you wish to return your items you can choose an exchange, or the payment plan can be cancelled.
  • If you fail to make payment, you will be charged a late payment fee of $10 with a further $7 fee added 7 days later if the payment is still unpaid.

DO YOU HAVE A QUESTION WE HAVEN’T COVERED?

Drop us a line on (number coming soon) or email us at heythere@lavatribe.com.au and we’ll answer you ASAP (no more than 24 working hours).